Terms of service
Windermere Nails & Spa Booking & Cancellation Policy
Professional Nail Salon in Cumming, GA
At Windermere Nails & Spa in Cumming, Georgia, we are committed to providing a professional, organized, and relaxing salon experience. To protect appointment availability and ensure fairness to every guest, we require a structured reservation system for all nail services, including manicures, pedicures, spa pedicures, and specialty treatments.
Our booking and cancellation policy helps us stay on schedule and deliver high-quality service to every client.
Reservation Deposit Requirement (Cumming Nail Salon Policy)
A 30% reservation deposit is required to secure all nail appointments.
• The deposit is charged at the time of booking.
• The deposit is applied toward your final service total.
• The remaining balance is paid in-salon after your service.
This deposit ensures your appointment time is reserved exclusively for you.
Requiring a deposit allows us to minimize no-shows and maintain availability for other clients searching for nail appointments in Cumming, GA.
Cancellation & Rescheduling Policy
We kindly request at least 24 hours’ notice for appointment changes.
• 24+ hours notice → Deposit may be transferred to a new appointment.
• Less than 24 hours notice → Deposit is forfeited.
• Same-day cancellations → Deposit is forfeited.
• No-shows (no call, no arrival) → Deposit is forfeited.
If you experience an emergency, please contact our salon directly. We will always consider special circumstances with professionalism and understanding.
This policy protects our technicians’ time and ensures appointment availability for other guests.
Late Arrival Policy – Nail Appointments in Cumming
We understand that traffic and scheduling conflicts happen.
• Arrivals within 10 minutes → Full service provided whenever possible.
• 10–20 minutes late → Service may be shortened or adjusted to avoid impacting the next appointment.
• 20+ minutes late → Appointment may need to be rescheduled, and deposit may be forfeited.
If you are running late, we encourage you to call us immediately so we can advise on the best solution.
Our goal is to respect every guest’s appointment time while maintaining a calm and professional environment.
What Happens If a Nail Salon Is Running Behind?
At Windermere Nails & Spa, we make every effort to stay on schedule.
In the rare event that we are running behind:
• We will communicate promptly.
• We will provide an updated wait time.
• We will ensure you are taken care of with professionalism.
We value your time and appreciate your patience.
No-Show Policy for Nail Services
If a guest does not arrive for their scheduled nail appointment and does not contact the salon:
• The 30% reservation deposit is forfeited.
• Repeated no-shows may require a higher deposit or full prepayment for future bookings.
This ensures fairness for other clients searching for available nail appointments near Cumming and Windermere.
Walk-Ins vs Appointments
Walk-ins are welcome based on availability.
However, scheduled appointments are prioritized to maintain an organized and professional experience for all guests.
If you are searching for a nail salon near Windermere Parkway or Cumming GA, we recommend booking in advance to secure your preferred time.
Our Commitment as a Professional Nail Salon in Cumming, GA
Windermere Nails & Spa operates as a structured, appointment-based salon. Our policies are designed to:
• Protect our guests’ reserved time
• Support our licensed nail technicians
• Reduce last-minute cancellations
• Maintain a high-quality service environment
We appreciate your understanding and look forward to providing you with an exceptional nail salon experience in Cumming, Georgia.